Shipping Policy

 

Delivery Area

We deliver to destinations throughout the United States. Currently, we do not ship to locations outside of the United States.

Shipping Fees

All shipping costs are calculated in US Dollars ($ USD):

  • Orders of $80.00 USD and above: Free standard delivery.

  • Orders under $80.00 USD: A flat shipping fee of $18.99 USD will be applied at checkout.

Taxes and Fees

All taxes and related fees are already fully included in the product price. You will not be charged any additional taxes or hidden fees at checkout or upon final delivery.

Order Cut-off & Handling Time

  • Daily Order Cut-off Time: 5:00 PM, Monday through Friday. Orders placed after this time will begin processing on the following business day.

  • Handling & Processing Time: 1 to 3 business days (Monday to Friday, excluding weekends and public holidays).

Transit Time

Once your order has been dispatched from our facility, the estimated transit time is 7 to 15 business days (Monday to Friday). Delivery timelines are estimates and may vary slightly depending on your exact location.

For the smoothest and fastest handling of any delivery concerns, we kindly recommend inspecting your packages and reporting any discrepancies, transit damages, or missing parts within 48 hours of arrival. Please note that this 48-hour timeframe is merely a recommended window to facilitate swift customer assistance; exceeding this period will not affect, restrict, or forfeit your statutory rights.

Logistics Carriers

We partner with established, reputable freight and package carriers to safely handle and deliver your furniture, including UPS, FedEx, and DHL, as well as specialized freight carriers.

Order Tracking

Upon completing your purchase, you will receive an order confirmation email containing your order number and invoice summary. Once your package ships, a shipping confirmation email containing the tracking carrier and tracking number will be sent. You can check your shipment status at any time by navigating to the "Track Order" page on our online store and entering your email address or phone number along with your order number.

Disclaimers and Responsibilities

  • Product Damage or Loss: If a shipment is verified as lost or damaged during transit, we will promptly coordinate an appropriate solution, including replacement or full refund.
  • Order Modifications and Cancellations: Please review your order carefully. If you need to make corrections or cancel, contact us immediately before shipment. Once an order has entered dispatch or is in transit, it cannot be modified, re-routed, or canceled.
  • Delivery Address and Responsibility: Customers are responsible for providing a complete, accurate, and deliverable street address. We are not responsible for delivery failures, delays, or lost packages resulting from incorrect, incomplete, or invalid recipient information.

Delivery & Inspection Guidelines

Given the dimensions of indoor furniture, please follow these steps upon delivery:

  • Verify that the carton quantity matches your delivery receipt.

  • Carefully inspect exterior boxes for severe damage, crushing, or punctures prior to signing.

  • If any exterior damage is observed, note the condition on the carrier’s delivery slip and take clear photos before signing.

  • Retain all original packaging materials until you confirm that the product is intact.

Large Furniture Freight Delivery

Large items may arrive via standard curbside delivery. The freight carrier may contact you in advance via phone or email to schedule a delivery appointment window. Please ensure an authorized individual is present at the location during the scheduled window to receive the shipment.

Delays and Unforeseen Circumstances

While we make every effort to deliver within stated estimates, events beyond operational control—such as severe weather disruptions, natural events, or regional carrier terminal delays—may occasionally cause delays. We will actively assist you in tracking your shipment until it arrives safely.

Undeliverable and Refused Shipments

If a shipment is returned as undeliverable due to repeated failed delivery attempts, absence during scheduled appointments, incorrect address details, or refusal without valid justification, we will reach out to you once the package is returned to resolve re-shipment or handle the account resolution.

Contact Information

If you have any questions or require support regarding our shipping policy, please contact us via the details below:

Address: 三田住友不動産三田ツイソビル西館7-4-6, 港区, 東京都 1080073, Japan
Phone: +81 3-5412-8930
Email: info@zenivireastri.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)