Payment Policy

 

Credit Card Payment Process

We accept major credit cards, including Visa, MasterCard, etc.

Process Initiation

When you are ready to complete your purchase, proceed to checkout from your shopping cart. Select the credit card payment option and enter the required details: cardholder name, 16-digit card number, expiration date, and the card verification code (CVV/CVC). Please verify that your billing address matches the address on file with your card issuer to prevent any delays.

Payment Confirmation

Upon submitting your order, your card issuer will be prompted for immediate authorization. Once authorized, an order confirmation screen will display your order number, and a detailed transaction receipt will be sent to your email address. Indoor furniture orders enter processing only after authorization is successfully verified.

Security and Data Protection

Credit Card Security

We prioritize the protection of your payment details. All transactions are encrypted using Secure Sockets Layer (SSL) 256-bit technology and adhere strictly to the Payment Card Industry Data Security Standard (PCI-DSS) Level 1 compliance. Your sensitive cardholder data is transmitted directly to certified payment processors and is never stored on our servers.

Our Privacy Policy

We respect your privacy and are committed to keeping your information safe. Information collected during checkout—including your name, billing address, delivery address, phone number, and email address—is used solely to process payments, complete indoor furniture delivery, and provide order updates.

Dispute Resolution

Resolution Services

If you notice any billing discrepancies or have questions regarding a transaction, please contact us immediately. We investigate and resolve all inquiries promptly and fairly, reviewing transaction records directly with you to resolve concerns.

Additional Assistance

If an inquiry requires further review, our support team provides continuous follow-up assistance. We provide detailed receipts, order logs, and fulfillment confirmations to clarify billing details or assist your card issuer during formal verification reviews.

Communication and Support

Information Updates

Any procedural adjustments to our billing practices will be posted directly to this page. We encourage you to review this page periodically to remain informed about how transactions are processed and protected.

Pricing and Currency

All prices displayed throughout our store are denominated and charged in United States Dollars (USD). Applicable sales taxes and shipping costs are calculated based on your destination address and are fully itemized before final payment submission. There are no hidden fees, unexpected charges, or processing surcharges.

Payment Verification and Declines

To maintain transaction security, orders may undergo standard authorization checks. If a card transaction is declined, please confirm that your card details, billing address, and funds are correct. You may also contact your card issuer to verify that your card is cleared for online transactions.

Contact Information

If you have any questions, concerns, or requests regarding payments, please reach out to us:

Address: 三田住友不動産三田ツイソビル西館7-4-6, 港区, 東京都 1080073, Japan
Phone: +81 3-5412-8930
Email: info@zenivireastri.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)